Rooli Casino Privacy Policy

At Rooli Casino, we are firmly committed to protecting the privacy and personal data of every player who visits or registers on casinorooli.net. This Rooli Casino privacy policy document sets out in clear, plain language exactly what personal information we collect, why we collect it, how we use it, how long we keep it, and what rights you hold under Australian and international law. We operate in full compliance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and — where relevant to players outside Australia — the requirements of the EU General Data Protection Regulation (GDPR). Data protection is not simply a legal obligation for us; it is a core value that underpins every aspect of the service we provide. Whether you are browsing our games catalogue, depositing funds, or contacting our support team, your user data is handled with the highest standards of information security and confidentiality. Please read this page carefully and feel free to contact our dedicated Data Protection Officer if you have any questions.

1. Identity of the Data Controller

Rooli Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, this company acts as the data controller for all information collected through casinorooli.net. For all matters relating to Rooli Casino data protection, privacy rights, and data processing activities, you may contact us directly:

• Operator: Rooli Casino (Curaçao-registered entity, licensed by the Government of Curaçao)
• Website: casinorooli.net
• Data Protection Officer (DPO) email: [email protected]
• General support email: [email protected]
• Live chat: Available 24/7 via the website

Our Data Protection Officer is available to address any concerns you may have about how your personal information is handled, including queries about data storage, data collection practices, and the exercise of your privacy rights.

2. Personal Data We Collect

The Rooli Casino privacy policy applies to a wide range of personal data categories that we collect in the normal course of operating our platform. Data collection at Rooli Casino is always purposeful — we only gather what is strictly necessary for the activities described in this policy. Below is a comprehensive overview of the types of personal information we process.

2.1 Identification Data

• Full legal name
• Date of birth (used for age verification)
• Nationality and country of residence
• Government-issued identification document details (passport, driver's licence, national ID)
• Username and encrypted password

2.2 Contact Data

• Email address
• Mobile or telephone number
• Residential address (street, suburb, state/territory, postcode, country)

2.3 Financial Data

• Payment method details (card numbers are tokenised; we do not store full card numbers)
• Bank account or digital wallet identifiers (where relevant to your chosen method)
• Cryptocurrency wallet addresses used for deposits or withdrawals
• Transaction history: amounts deposited, withdrawn, and any associated fees

2.4 Gaming Activity Data

• Game session logs (games played, stakes, wins, losses, session duration)
• Bonus and promotion usage history
• Responsible gambling settings (limits, cooling-off periods, self-exclusion status)
• VIP programme tier and activity records

2.5 Technical and Device Data

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Unique device identifiers
• Log files recording pages visited, timestamps, and errors encountered

2.6 Communication Data

• Records of live chat conversations with our support team
• Email correspondence sent to or from [email protected]
• Survey responses and feedback submitted voluntarily

2.7 Sensitive Data

In certain circumstances — particularly in the context of responsible gambling or where required by law — we may process sensitive personal information such as health-related data that you voluntarily disclose (for example, when requesting self-exclusion for gambling harm reasons). We handle such data with heightened care and process it only where we have your explicit consent or are required to do so by law.

2.8 Data Received from Third Parties

We may also receive personal data about you from third-party sources, including:

• Identity verification and KYC providers who confirm your identity documents
• Payment processors and financial institutions confirming transaction validity
• Fraud-prevention and anti-money-laundering (AML) screening agencies
• Marketing affiliates (where you arrive at Rooli Casino via an affiliate link)

3. How We Collect Your Personal Data

Rooli Casino data collection occurs through several channels, all of which are transparent and designed to give you control over the information you share:

• Registration form: When you create an account on casinorooli.net, you provide identification and contact data directly.
• Deposits and withdrawals: Financial data is collected when you initiate transactions on the platform.
• KYC verification: You upload identity documents when completing mandatory Know Your Customer (KYC) checks prior to your first withdrawal.
• Automated technologies: Cookies, web beacons, pixel tags, and server logs collect technical and device data automatically as you use the site.
• Customer support interactions: Communication data is generated whenever you contact us via live chat or email.
• Third-party integrations: Data may be received from payment processors, affiliates, and verification partners as described in Section 2.8.

4. Purposes of Data Processing and Legal Basis

Every instance of data processing at Rooli Casino is grounded in a specific lawful basis. We never process your personal information without a legitimate purpose. The table below summarises our main processing activities, their purposes, and the corresponding legal basis under the Australian Privacy Act 1988 and, where applicable, the GDPR.

4.1 Account Management and Service Provision

The primary reason we collect personal data is to create and manage your player account and to deliver the casino services you have requested. Without the necessary personal information, we simply cannot operate your account, process deposits or withdrawals, or ensure that your gaming experience is personalised and functional.

4.2 Legal and Regulatory Obligations (KYC/AML)

As a licensed operator, Rooli Casino is legally required to verify the identity of all players before processing withdrawals. This Know Your Customer (KYC) obligation helps us prevent underage gambling, money laundering, and fraud. We are similarly required under anti-money laundering (AML) legislation to monitor and, where necessary, report suspicious financial activity to the relevant authorities. Data processing for these purposes is mandatory and cannot be opted out of.

4.3 Security and Fraud Prevention

Rooli Casino data security is paramount. We use your technical, financial, and identification data to detect and prevent fraudulent activity, protect our platform from unauthorised access, and ensure the integrity of the gaming environment. This processing is in our legitimate interests and in the interests of the player community as a whole.

4.4 Responsible Gambling

We take problem gambling seriously. Rooli Casino processes gaming activity data to monitor for signs of harmful gambling behaviour and to enforce the responsible gambling tools you set — including deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent). This processing serves both a legal obligation and our overriding legitimate interest in player welfare.

4.5 Marketing Communications

Where you have provided explicit consent, we may send you promotional emails, SMS messages, or in-platform notifications about bonuses, free spins, VIP rewards, and new game releases. You can withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Rooli Casino Cookie Policy

The Rooli Casino cookie policy governs the use of cookies and similar tracking technologies on casinorooli.net. Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, analyse site traffic, and deliver relevant content. Our cookie policy distinguishes between the following categories:

5.1 Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as secure login, session management, and navigation between pages. Because they are essential, they cannot be disabled without breaking the site's functionality. No consent is required for essential cookies.

5.2 Analytical Cookies

Analytical cookies help us understand how players use casinorooli.net by collecting aggregate, anonymised data about page views, session duration, traffic sources, and error rates. This information is used to improve the platform's performance and user data experience. We use tools such as Google Analytics for this purpose. You may opt out of analytical cookies via our cookie consent banner.

5.3 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, or game filters — so that you do not need to reconfigure them every time you visit. These cookies enhance usability but are not strictly necessary. You can disable them, though some personalisation features may not work as intended.

5.4 Marketing and Targeting Cookies

With your consent, we and our trusted advertising partners may place marketing cookies to track your browsing behaviour across websites and deliver personalised promotional content. These cookies help us measure the effectiveness of our affiliate and advertising campaigns. You can withdraw consent for marketing cookies at any time through the cookie preference centre accessible from the footer of every page on casinorooli.net.

5.5 Managing Your Cookie Preferences

You can manage cookie settings in three ways:

1. Through our cookie consent banner, which appears on your first visit to the site.
2. Via the "Cookie Settings" link in the website footer.
3. Through your browser settings — most browsers allow you to block or delete cookies entirely, though this may impact site functionality.

6. Sharing Your Personal Data with Third Parties

Rooli Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in the normal course of providing our services, we may share user data with carefully selected categories of third parties under strict confidentiality obligations:

6.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial and identification data with our payment partners, which include providers of PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, bank transfer services, and cryptocurrency networks (Bitcoin, Ethereum, Litecoin). All payment partners are bound by their own data protection obligations and handle your information in accordance with applicable financial regulations.

6.2 Identity Verification and KYC/AML Providers

We engage specialist third-party providers to conduct identity verification, age checks, and AML screening. These providers process your identification documents and related personal information solely for the purpose of fulfilling our legal compliance obligations.

6.3 Regulatory and Law Enforcement Authorities

We are legally required to disclose certain personal data to regulatory bodies, law enforcement agencies, tax authorities, and courts when required to do so by law or a binding legal order. In such cases, we disclose only what is strictly required and, where permissible, notify you of the disclosure.

6.4 Technology and Platform Partners

Our platform relies on third-party technology providers for services such as cloud hosting, cybersecurity, customer support software, and analytics. These providers act as data processors on our behalf and are contractually bound to process your personal data only on our documented instructions, in full compliance with data protection law.

6.5 Game Software Providers

Some game providers — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — may receive limited technical data (such as a pseudonymous player identifier and session token) to deliver their games to your device. These providers operate under their own privacy frameworks and do not receive your full profile.

6.6 Affiliates and Marketing Partners

Where you arrive at casinorooli.net via an affiliate referral, we may confirm your registration and activity status to the referring affiliate solely to fulfil our commission obligations. We do not share your full personal information with affiliates beyond what is contractually necessary.

7. International Data Transfers

Because Rooli Casino operates internationally and works with global technology partners, your personal data may be transferred to and stored in countries outside Australia. Some of these countries may not have data protection laws equivalent to Australia's. Wherever such transfers occur, Rooli Casino takes steps to ensure that your personal information remains protected to an equivalent standard, including through:

• Standard contractual clauses (SCCs) approved by the relevant data protection authority
• Transfers to countries recognised as having an adequate level of data protection
• Binding corporate rules where applicable within our group of companies
• Explicit consent where required and appropriate

By using casinorooli.net, you acknowledge that your user data may be transferred internationally in accordance with the safeguards described above.

8. Data Security at Rooli Casino

Rooli Casino data security is maintained through a multi-layered technical and organisational framework. We invest continuously in protecting your personal information against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your personal data cannot be intercepted during transmission.
• Firewall protection: Our servers are protected by enterprise-grade firewalls that filter unauthorised network traffic and defend against external attacks.
• Data encryption at rest: Sensitive personal information, including financial records and identity documents, is encrypted when stored on our servers.
• Access controls: Access to user data is strictly limited to authorised personnel who need it to perform their duties. All access is logged and audited.
• Regular security audits: Our systems are subject to periodic penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• RNG certification: Our random number generators are certified by independent testing laboratories, ensuring fair play and the integrity of gaming outcomes.
• Incident response: We maintain a documented data breach response plan. In the event of a breach that is likely to result in harm to you, we will notify the Office of the Australian Information Commissioner (OAIC) within 30 days and inform affected players as required by the Notifiable Data Breaches (NDB) scheme.

While we employ robust information security measures, no online system is entirely immune to risk. We encourage you to use a strong, unique password for your Rooli Casino account and to enable two-factor authentication where available.

9. Data Retention and Storage Periods

Rooli Casino data storage practices are governed by the principle of data minimisation: we retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The table below outlines our standard data storage retention periods:

Once the applicable retention period expires, we securely delete or anonymise your personal data so that it can no longer be linked back to you.

10. Your Privacy Rights

As an Australian resident, your privacy rights are protected under the Privacy Act 1988 and the Australian Privacy Principles. Players who are residents of the European Economic Area (EEA) or the United Kingdom may also have additional privacy rights under the GDPR. Rooli Casino respects and upholds all applicable rights. Below is a full summary of the privacy rights available to you:

10.1 Right of Access

You have the right to request a copy of the personal data that Rooli Casino holds about you. We will respond to verified access requests within 30 days. Where the volume of data is substantial, we may provide information in stages.

10.2 Right to Correction

If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update many details directly through your account settings on casinorooli.net or by contacting [email protected].

10.3 Right to Deletion (Right to Be Forgotten)

In certain circumstances, you may request that we delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements) even after you close your account. We will always explain clearly if we are unable to fulfil a deletion request in full.

10.4 Right to Restriction of Processing

You may ask us to restrict data processing in circumstances where you contest the accuracy of the data, object to the processing, or need us to retain the data for legal claims even though we no longer need it for our original purpose.

10.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit it directly to another controller where technically feasible.

10.6 Right to Object

You have the right to object to data processing carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing of your personal data for direct marketing purposes at any time, with no need to provide justification.

10.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of data processing carried out prior to withdrawal. To withdraw consent for marketing communications, click the unsubscribe link in any email or contact [email protected].

10.8 Rights Related to Automated Decision-Making

Where we make automated decisions that produce significant legal or similarly significant effects on you, you have the right to request human review of that decision, to express your point of view, and to contest the outcome.

To exercise any of the above privacy rights, please contact our Data Protection Officer at [email protected]. We may need to verify your identity before processing your request. We will respond within the timeframes prescribed by applicable law (generally 30 days, extendable by a further 30 days in complex cases).

11. Supervisory Authority — OAIC

If you are dissatisfied with how Rooli Casino has handled your personal data or responded to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is Australia's national regulator for privacy and freedom of information. Contact details are as follows:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

EEA/UK residents may also lodge a complaint with their local data protection supervisory authority if they believe their rights under the GDPR have been infringed.

12. Children's Privacy

The services offered on casinorooli.net are exclusively for adults aged 18 years and over. Rooli Casino does not knowingly collect or process the personal data of minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us at [email protected] immediately.

13. Links to Third-Party Websites

casinorooli.net may contain links to third-party websites, including game provider platforms, payment processors, and affiliate sites. The Rooli Casino privacy policy applies only to our own website. We are not responsible for the data protection or privacy practices of external sites and encourage you to review their own privacy notices before providing any personal information.

14. Changes to This Privacy Policy

We may update the Rooli Casino privacy policy from time to time to reflect changes in our data processing activities, legal obligations, or business practices. When we make material changes, we will notify you via email or a prominent notice on casinorooli.net prior to the change taking effect. The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information and user data.

15. Frequently Asked Questions (FAQ)

What personal data does Rooli Casino collect?

Rooli Casino collects identification data (name, date of birth, ID documents), contact data (email, phone, address), financial data (payment method details, transaction history), gaming activity data, technical and device data, and communication records. This personal information is used solely for the purposes described in this privacy policy. Full details are in Section 2 above.

How does Rooli Casino use cookies?

The Rooli Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are always active; you can manage your preferences for the other categories via our cookie consent tool. See Section 5 of this privacy policy for full details on our cookie policy.

Is my financial data safe at Rooli Casino?

Yes. Rooli Casino data security employs 256-bit SSL/TLS encryption, enterprise firewalls, encrypted data storage, and strict access controls. We are also certified by independent security laboratories. Your personal data and financial information are protected to the highest industry standards. See Section 8 for a full breakdown of our information security measures.

Can I request deletion of my personal data?

Yes. Under Australian privacy law (and GDPR where applicable), you have privacy rights that include the right to request deletion of your personal data. However, certain data must be retained for legal reasons — for example, KYC/AML records must be kept for at least 5 years after account closure. Contact [email protected] to make a deletion request and we will explain what can and cannot be deleted.

How long does Rooli Casino retain my personal information?

Rooli Casino data storage retention periods vary by data type. Account and identification data is typically retained for 5 years after account closure; financial transaction records for 7 years; gaming activity logs for 5 years. All retention periods are aligned with our legal obligations. Refer to the table in Section 9 for a complete breakdown.

How do I exercise my privacy rights?

To exercise any of your privacy rights — including access, correction, deletion, portability, restriction, or objection — contact our Data Protection Officer at [email protected]. We will verify your identity and respond within 30 days. If you are unhappy with our response, you may escalate your complaint to the OAIC (see Section 11).

Does Rooli Casino share my data with third parties?

Rooli Casino shares personal data only with trusted third parties who are necessary for service delivery: payment providers, KYC/AML specialists, technology partners, regulatory authorities (where legally required), and game providers. We never sell your personal information. All third-party recipients are bound by strict confidentiality and data protection obligations. See Section 6 for full details.